Legal
Last updated August 17, 2026
This Refund Policy explains when you are entitled to a refund for a NexumTrader subscription. NexumTrader is operated by Ohrlaf GmbH (see our Legal Notice). Payments are processed by our Merchant of Record, Stripe Payments Europe, Limited ("Stripe"), and refunds are issued through Stripe.
Where a plan includes a free trial, you can cancel any time during the trial and you will not be charged. If you do not cancel before the trial ends, your subscription begins and the first payment is taken.
If you are not satisfied, you may request a full refund within 30 days of your first payment for a plan. This applies to the initial purchase of a subscription, not to subsequent renewals.
Subscriptions renew automatically. You can cancel at any time before a renewal to avoid the next charge; access continues until the end of the paid period. Charges for a renewal are generally non-refundable once taken, except where required by law or at our discretion.
To request a refund, contact us at support@nexumtrader.com from the email on your account, or use the Stripe receipt link from your purchase confirmation. Please include your order reference. Approved refunds are returned to your original payment method by Stripe; the time to appear on your statement depends on your bank or card provider.
If you are a consumer in the EU, you have a statutory 14-day right of withdrawal for distance contracts. For digital services that begin during the withdrawal period, this right ends once performance has fully started with your prior express consent and your acknowledgement that you thereby lose the right of withdrawal. Independently of this, our 30-day money-back guarantee above still applies to your initial purchase.
Nothing in this policy limits any refund or cancellation rights you have under applicable consumer law, including EU rights where they apply.
Questions about refunds? Contact us at support@nexumtrader.com.
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